Need answers? Explore common questions about our products and services.

Please read and understand our terms before using our platform.

We offer multiple payment options for your convenience.

We ensure fast, reliable, and affordable delivery across Kenya.

Delivery Locations

We deliver to Nairobi, Mombasa, Kisumu, Nakuru, and other towns across Kenya.

Delivery Timelines

• Same-day delivery: Available within Nairobi for orders placed before 12 PM.
• Next-day delivery: For major towns.
• 2-3 days: For upcountry locations.

Delivery Charges

Delivery fees are calculated based on distance and order size. Get an instant quote at checkout.

We make returns easy! Follow these simple steps.

Return Eligibility

• Items must be returned within 7 days of purchase.
• Products must be unused and in original packaging.
• Defective or wrong items are eligible for a free replacement.

Refunds Process

Refunds are processed within 3-5 business days after the returned item is received and inspected.

Non-Returnable Items

• Used, damaged, or incomplete products.
• Customized or personalized orders.
• Perishable goods.

Your privacy is important to us. Here’s how we handle your data:

Data Protection

We ensure that your personal information is kept safe and is never shared without consent.

What We Collect

• Basic personal details (name, email, phone number).
• Order and transaction history.
• Delivery details for shipping purposes.

Your Rights

• Request access to your personal data.
• Request corrections or deletion of your data.
• Opt-out of marketing communications at any time.

How We Protect Your Data

We use end-to-end encryption, secure databases, and strict access controls to safeguard your information.